How PRod / Preview datacenter can have a feature down at the same time ?

[pboulicaut]

We are experiencing severe feature down  in DC33 data center :

- in prod

- in preview

HR are unable to :

- terminate

- rehire

- update job/comp info

i would like to understand how it’s technically feasible that a change does impact both data centers at the same time .

is there some specific emergency changes that can be deployed in both datacenters at the same time ?

how can we find the latest change done from these category ?

[pboulicaut]

It’s related to

[pboulicaut]

It’s related to 3524107 - Unable to Perform (Hire/Job info/Comp Info/Termination )

Action - Page Loads Continuously

Component: LOD-SF-EC-TER (OnDemand > SuccessFactors > Employee Central > Termination Details)

, Version: 3, Released On: 01.10.2024

SAP Knowledge Base Article

Symptom Unable to terminate employees, Change Job info Action, Change comp info or Hire employee The system continues to load page indefinitely.

[pboulicaut]

can you confirm the issue is resolved for all in DC33, DC57, DC66 ? patch has been deployed in DC33 (and we can confirm it's fixed)

[StephanieBM01]

Not the best move by SAP. I had a UAT testing session yesterday with a customer and we couldn't do much testing with onChange rule freezing everything.

As for the question on where to find info on patch for people who read the thread, I go here: https://community.sap.com/t5/patches/tkb-p/hxm-patches

I agree that there isn't enough info (and nothing on onChange rule and the lastest patch!) but it is a start to explain why my instances aren't behaving like usual!

Cheers,

Stéphanie

[JustinFolkers]

Patch was deployed to all DCs early this morning.  Please update your cases if you are still seeing an issue.

[jackoneill23]

I agree Philippe, I don't have an answer, but I do have the problem so glad we're not alone! We are DC57 and experiencing the same. I am really hoping that such a significant outage will mean that it is resolved by the morning - even if they won't call it outage, but being unable to execute even the most basic HR transactions in an HR system = outage in my view.  

[sherylmc]

DC66 also impacted; DEV, TEST & PROD instances.

I received this update 5.5 hours ago:

"Please expect a further update from us no later than 5 hours from now. If the Emergency Patch is deployed sooner (which we are anticipating), we will send a confirmation notification much sooner than that."

[pboulicaut]

the problem is coming from H1_2024_P23 patch deployed on Preview on Sept 24th & on Prod on Sept 26th. I'm surprised to discover there is now ONLY 2 DAYS difference between Preview & Prod deployment ! No SAP Ticket can stop Prod deployment if a severe issue is found in Preview. i need to find a way to voice my concern on that to SAP.