Help with error: 401 - Unauthorised: Access is denied due to invalid credentials.

[asalemanesa]

Hi team

We've had our SAP Enable now simulations published and working correctly with no issues for a while now. This afternoon we've been advised that users are prompted to enter login details with error:

401 - Unauthorised: Access is denied due to invalid credentials. authorisation required? 

Could anybody please provide any advice on where to start troubleshooting this issue? 

[DirkManuel · Accepted solution]

If nothing has changed in SAP Enable Now, this is almost guaranteed to be down to a change made by your network / access admin people. Either a change was put into the Identity Provider, or how SSO is authenticating has changed. Check with your BASIS people and ask them what changed.

Things to double-check in SAP Enable Now: Check the object-level permissions for the Learner role and make sure they are still OK. Check the workarea-level permissions for the Learner role and make sure they are still OK. In Server Settings, check SSO is still enabled.

[asalemanesa · Accepted solution]

Thank you, I will test and follow up with it all now. Appreciate your help!