Tuesday
Hi, I have 2 users creating simulations in the GUI Quartz theme and when they captured field entries, it continues to crash. They are using the Quartz theme profile. When they change the profile to General Web they don't have issues but I think that will cause downstream issues. It seemed they were able to record without issue last week. Any advice would be appreciated!
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Hi,
I'm not sure of the exact reason for the issue so unless you manage to identify it soon it would be best to raise a support ticket using the Component ID KM-SEN-PRO and get support to have a detailed look at your issue. If the Watchdog window is appearing when Producer crashes, which is a sign that Producer has a technical issue and not some other system closing Producer, it would good to attach the Watchdog log to your ticket. This will help in identifying the problem. To learn more about generating a detailed Watchdog log file, look at this KBA.
Regards
Shane
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