Guided Tours in SuccessFactors

[former_member741073]

I am creating Guided Tours using Web Assistant Editor in SF. In three key ones for Line Managers we need to get them to select the Event and Event Reason using drop down lists. I have selected the whole field (DIV) element which is green as the hotspot for the down arrow and put a hotspot in the next step which is making a selection from the resulting drop down list. It works fine on the first field - Event where a drop down list is selected but then it stops when going to the Event Reason field and you cannot move on. I tried the following but none work:

• Adding Next and removing Clickable Element
• Re-selecting all the hotspots
• Re-recording the Screen ID

If it does work it only works once and then fails, some Users run it and then fails and then they run it the next day and it fails.

Is it a browser issue or SF issue? Have tried running the Guided Tour in both Chrome and Edge. Am using the Web Assistant Editor in Chrome.

I am using Version: 10.3.3 (build 278) On Premise of SEN Manager and creating the Guided Tours using the Web Assistant Editor in SF.

[Former Member]

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[DirkManuel]

On the drop-downs, are you selecting an object that has a data-help-id property? Those have been built specifically for Enable Now and should work consistently. (Press i when assigning the Hotspot to display the element information at the bottom of the screen). Other than that, make sure the Automation settings are correct. (I assume you're adding the Hotspot to the drop-down correctly - probably postponing assignment (Shift+a) to display the drop-down and then selecting it?)

[former_member741073]

Thanks Dirk.

I have re-asssigned the hotspot on the Event and Event Reason drop down arrows and it is now showing as DIV[data-help-id='event'] and DIV[data-help-id='jobInfo-event-reason'].

For the item that needs to be selected in the resulting drop down list in the Event field the Element is {"selector":"DIV","text":"JobChange 0","index":698} and after that it will not move to the Event Reason down arrow so you can display the drop down list for that field.

The Automation selections are:

Element Type: Clickable Element

Show Next Step: Click on Element

[DirkManuel]

Ah, I see what you are doing. OK, so you are selecting a VALUE from a drop-down field? I thought you were selecting a menu option from a drop-down menu. The problem is likely the index value in the selector; this is the index of that particular value within the drop-down, so auto-advance will only work if the user selects that specific value (or the value with that index; I don't know if it is dynamically built and could change). Given that all you (probably) want them to do is select any value from the drop-down list, select the entire list and not a specific list item, Chances are the list is a DIV and has a data-help-id property.

If you really want them to select a specific value, all you can do is set the entire list as the hotspot (as just described) and then specify the value in the bubble text )"Select xxx from the drop-down list"). There is no validation (yet - but watch for future releases!) that they have selected the correct value, but at least they will know what they should do.

[former_member741073]

Thanks Dirk.

The Index value does keep changing because if I assign the hotspot I get a new value. I tried to put a the hotspot around the entire list but there is no element to select for that.

I tried to combine all the instructions for completing the Event and Event Reason fields as below but as soon as I select Job Change in Event the Next button disappears and Previous one does not work. I have applied the hotspot on the Event Reason which is a DIV field and has the help id in the Element, that worked before. I don't understand why it is concerned with the Event field when the hotspot is on the Event Reason field.

The Automations selected are: Click on Next Button, Click on Element, Type in Input Field and Leave Input Field.

[DirkManuel]

There should be something - use the Console and see if you can isolate the object for the actual list. If you can't, you'll just have to use a manual advance.