Getting "Validation Error" when changing email template in SuccessFactor LMS

[Celia28]

Hi there!

I've been playing around to create an email design to provide a better user experience when users register for our courses, but I keep receiving the attached error. I'm not an HTML master, and I'm having a hard time figuring it out. I used a design tool to model the design then used the source code provided for this design.

Would someone know where I could first look to start figuring out what is causing this issue?

Thank you!!

Celia

[Celia28]

Screenshot

[ChrisStiles]

Glad you got past the script tag .. as far as testing, have you tried designing the email inside MS Outlook, then grabbing the source, and reverse engineering it back into LMS ..

Otherwise, there are lots of paid tools/services out there that validate/preview html mail as if it were in Outlook.

My personal favorite though, is our old friend, trial-and-error.

I notice you are using CSS in the header (as far as I can tell). Personally, I try to keep as much of my CSS in-line as possible, even though it leads to more code ... its much more reliable.

Chris

[Celia28]

thank you so much for your insight Chris! I didn’t know I could design it through outlook first. Great idea - I’ll test that tomorrow 🙂

Last question - once I get my template correctly showing in the email, I plan to add the applicable tokens (class name, instructor name + picture, schedule description). It appears that tokens themselves cannot be updated, but can be created.
Am I able to create a new schedule description template that shows the class schedule in one paragraphe vs multiple?

Our current schedule offering token details each day of a session with time, location and facilitator.