Getting "Validation Error" when changing email template in SuccessFactor LMS

[Celia28]

Hi there!

I've been playing around to create an email design to provide a better user experience when users register for our courses, but I keep receiving the attached error. I'm not an HTML master, and I'm having a hard time figuring it out. I used a design tool to model the design then used the source code provided for this design.

Would someone know where I could first look to start figuring out what is causing this issue?

Thank you!!

Celia

[Celia28]

Screenshot

[ChrisStiles]

Hi Celia

Without seeing all the code, I would guess that you may have a script tag, or javascript of some sort in your code. These are generally the two culprits .. and should not be used in email templates.

Chris

[Celia28]

hey Chris - you are right! I ended up finding it and removing it.

I also replace all of the strong tags and dig tags.

Although the template is being accepted by the LMS, outlook is distorting the colors and alignments of the texts.

Would you have any advice on this?

celia