Generate Video Does Not Load

[benjamin_walker]

Hello All:

I am attempting to generate a video from my demo simulation. The path in SAP Enable Now is Tools>Generate Video. The video player appears to be stuck at loading. See image below. Is there anyone who can assist me in solving this problem. Thanks

[ShaneLipke]

Hi Benjamin,

After opening the dialogue box to generate the video, click the gear icon to open the settings.

Now turn off the Use Screen Capture (Faster) setting before generating the video.

Regards

Shane

[benjamin_walker]

Thank you Susan for your response. Yes, all steps have a duration. I may have solved the issue. I duplicated the simulation and was able to generate a video with no problems. The question still remains, why am I not able to generate the initial video?

[susan_niceley]

You will want to check your project to make sure that all steps have a duration - this is usually found on the interaction macro.

If you have an explanation bubble, the default duration is infinity (-1 ). This will cause a hang on loading when generating a video. Change this to an appropriate positive number. The number is in seconds. (for example, by default the duration on a mouse click is 4 seconds - with an explanation bubble, the number you would choose would depend on how much text is in the bubble. You might have to experiment to find a reasonable value.)

[DirkManuel]

I believe that is taken care of by the Playback Settings > General > Video settings, which should kick in if Display Duration is set to -1...