Frequency of overdue email notifications in learning

[colleenwong]

Can someone confirm what the frequency of overdue email notifications is in learning?

If we set the reminder period to 10 days, does that mean an email will be sent every 10 days after the item has expired until it is complete?

[JohnRTx · Accepted solution]

I would say yes if you have the autmatic process set up to run daily and you don't have a threshold entered. This help page also has a lot of good information. This is the help for the Learning Expiration Email Notification automatic process.

https://help.sap.com/docs/SAP_SUCCESSFACTORS_LEARNING/5fae31b1299d4033b665edabea7b9087/ef8197a237374...

"For example, if you type 30 in Threshold and 7 in Reminder Period, then a user receives up to four notifications (one message every 7 days for 30 days before the required or next action date) that remind them to complete the item. That is, if you run the automatic process every day, then the user receives four reminders; if you run the process every 2 weeks, then the user receives two reminders."

[guidoklinger · Accepted solution]

Hi John,

do you know if this notifications are also sent for overdue mandatory surveys?

Regards

Guido

[WiktoriaD]

Hi Pablo

I have the same question as Guido.

It is not really clear what is the set up for reminders for the survey from this KBA.

Could you please elaborate about it?

Thank you

Regards

Wiktoria

[Pablo_Galeana]

Hi Colleen,

I recommend that you review the following link:

https://userapps.support.sap.com/sap/support/knowledge/en/2330530#APM

has information about notifications.

Regards!