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Escalation Mail & WF

roshni_mohanty1
Explorer
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Hi Team,


Customer has requirement to trigger the workflow along with escalation mail to the higher-level authority based on the days mentioned in escalation days.

Is there the possibility to auto move the workflow from initial approver to the escalated approver, can the workflow be be sent automatically after a certain day.

Regards,
Roshni

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Answers (1)

Answers (1)

nlgro023
Active Contributor
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I'm not sure if it is in your data model, but per approval step there should be an option for auto approval after x days (in my knowledge it however doesn't do this for the escalation). I suppose the escalation itself is unfortunately designed too restrictive to meet the goal you try to achieve here as described in 2308694 - Automatic Escalation of Workflows - Employee Central (sap.com)