Errors in Onboarding 2.0 trying to add or update documents

[JulieMcSwain]

Hi,

We are in the midst of our implementation project to migrate from Onboarding 1.0 to 2.0. As soon as this latest software release went into my preview Test instance (all was working just fine the Friday prior), my implementation consultant is now getting errors when trying to add or update an existing document.

• Scenario 1- When I click on a document, I get the error: Document Template Preview could not be loaded 
• Scenario 2: When I try to import a new document, I get the error: ChangeSet index 1 - ???HCP Error Message: Http Status Code 401???;File could not be updated in PFS 

Ticket was created (436039/2025), and I needed to escalate this today to high priority as we are now at a stand still as Support is not helping at all. This may impact our planned go-live date. 

Are any other customers seeing errors like this? 

~Julie