error while creating an instructor in the LMS after integrate it with webex

[VijenderGouda]

Hi Experts,

Kindly note that after follow the following process to integrate the Lms with webex and follow the steps below:

To configure Webex integration:

1. Get sample XML file is available on our Help Portal here (login may be required) which is also the full implementation guide.
2. Configure the file for WebEx (See above link to user guide for additional details)
3. Go to System Administration > Configuration > System Configuration > LMS_ADMIN > locate the vleEnabled setting and update the value to true
4. Log out of the system and access Learning Administration again
5. Go to System Administration > Configuration > VLS Configuration
6. Click Add New and insert the XML file

After adding new the instructor in the LMS I find the below error show up:

• The user account could not be created on Webex VLS Server. Please try again later or note the error and contact your VLS administrator. VLS Error: Incorrect user or password

Please advise what is need to be done.

[karenperez]

Dear vijender.p,

Please take a look into this KBA for more details on the error and resolution.

Thank you.

Best Regards,

Karen Perez