Error when contingent worker is hired as permanent employee (SF-AD integration)

[inepre1]

Hello,

We are facing an issue with one of our new hires in the ActiveDirectory-SuccessFactors integration. 

Following message is shown in AD: 

Failure Description

An entry cannot not be provisioned in this target: SuccessFactors. The entry is 12345. The reason the entry cannot be provisioned is internal to that application. An example of why an entry cannot be provisioned is a user with a given public identifier, such as an email address, having previously exercised a regulatory right to be removed from the application.
ReportableIdentifier
emp.emp@company.com

The username of the previous employment was the username AD is trying to update now. emp.emp@company.com

The username of the new employment was a number sequence, like 12345. 

AD tried to update the new employment with the old username which was not possible since the old username was taken. 

From past experience, I have seen that the old username is automatically updated to username_INACT. Why does this not happen in this case? 

Hope someone knows the answer to this. I thought that was standard behavior. 

Thanks!

[ManishJaiswal]

Hi 

When we rehire with new employment the new employee will not be able to use old the user name so there is a workaround advised by SAP where you enable the feature to login with old username even though having new username with new employment during rehire as described in kba 2677136 & SAP Article for this fix

Please review and check if it can resolve issue for your case.

Thanks

Manish