Error - Producer is offline

[former_member738434]

While editing the object, it throws error dialog box - Producer is offline. Tried re-installing the producer but not helping. Can anyone help me on how to mitigate this error?

P.S. My other team mates can access the Producer and Manager smoothly, plus Internet connectivity is also good at my end.error.png

[Wallace]

Hello Mayuri,

Can you logon to the manager with the same userid that you use with Producer?

Wallace

[KristinaKunad]

Hi Mayuri,

can you please elaborate a bit, in addition to Wallace's question I have the following:

- Are you using onPremise or Cloud?

- Did you delete the local workarea?

Please answer these questions and we will try to help you.

Take care,

Kristina

[Vivek_Hegde]

From your screenshot it looks like you are trying to edit a server object while producer is disconnected from manager. Please establish connection to Manager and try editing the object.

[ShaneLipke]

Hi Mayuri,

Kristina is right to try to understand if you are using the on premise or cloud version of Enable Now. If it is cloud, we have seen a number of customers using xScaler proxy servers experiencing issues with connectivity between Producer and Manager. If you are using the cloud version of Enable Now, please have your IT department take a look at the knowledge base article https://launchpad.support.sap.com/#/notes/3038687.

Regards
Shane

[DirkManuel]

This one user is accessing it the same way as everyone else? Or are they using a unique VPN / connection point? Maybe it's the zScaler issue - although that usually affects everyone on the same network.

At what point does it throw an error? When you try to save to the server? You can edit / save locally OK?

Finally, I assume you are on-prem?