Enable Now tiles not allowing learners to see content

[gilormalong]

Several link tiles in WA that are linked to a PDF in manager or book pages are not allowing learners to see content - either sending an SAML error (SSO login not passing in) or Saying application may require you to log in. We are using SSO and all other tiles in the carousel work for same learners. Tried updating start link with ~tag/published/ in URL but got different error.

[jbernal2022 · Accepted solution]

There may be an issue with our SSO set up. But you can also try to add this parameter to see if this will help.

SAML authentication in new window Some identity providers, such as Microsoft Azure or Okta, do not by default allow SAML authentication in iFrames. To allow Web Assistant authentication for identity providers with these restrictions, add the following parameter to the Web Assistant configuration in your application.

Parameter Value: newWindowSAML=true

Once activated, SAML authentication is done in a new window instead of an iFrame. A new window is opened and closed after the authentication is completed.

Note Popup blockers of a browser prevents apps to open new windows. To allow an authentication in a new window, make sure that a new window can be opened.

I would also try to send the user the start link and see if they are having issues outside of the web assistant.

Hope that helps!

Jesse

[gilormalong]

Thanks - we are trying some technical changes to the browser settings. Our technical team will take this one and hopefully it is fixed by launch date.