Enable Now/SF/web assistant

[azov]

Dear all

1. Enable Now cloud
2. SF
3. SSO activated
4. Web assistant scenario - mix (standard&custom content)

There are a lot of cases when user should get access from external network and sso doesn't work in this case

When user opens SF start page, web assistant gets error 401 from Enable Now and shows error message window (screen attached)

Is there a way don't display error message window?

thank you

pastedgraphic-1.png

[MichaelSzmrtits · Accepted solution]

Hi Dmitry,

there is an interesting chapter in the Web Assistant integration Guide on Page 95:

https://help.sap.com/doc/74bfd245cde048458458f6df5d5cb567/2011/en-US/Web_Assistant_Integration_Guide...

I think you have to implement 2 parameters in SuccessFctors under "Web Assistant Settings":

1 noHelpMode=carousel; (Specifies how Web Assistant is shown if no content is available, and the value Carousel shows the help panel either empty or with Learning tile.)

2 disableManualLogin=true; (Specifies that the SAML login is closed automatically if a user cannot be authenticated. Users do not have to close the login screen manually. You can use the parameter if only specific users should be able to access Web Assistant content that has been created with SAP Enable Now.)

I hope that helps you - if yes please accept this answer.

Best regards, Michael

[azov · Accepted solution]

Hi Michael,

thanks for help

You write that I need to change 2 parameters in SF Web assistant settings

Are we talking about this window? (attached)

снимок-экрана-2021-03-16-в-170041.png

If yes, I don't see

"disableManualLogin=true" field

where can I find this parameter?

Thanks

Dmitry

[MichaelSzmrtits · Accepted solution]

Hi Dmitry,

you are on the rights screen, please enter it into the parameters field:

noHelpMode=carousel;disableManualLogin=true;

Best regards, MIchael

[azov · Accepted solution]

Hi Michael,

Did as you said (attached)

снимок-экрана-2021-03-16-в-174035.png

Result is the same - error window displays (attached)

снимок-экрана-2021-03-16-в-173833.png

Dmitry

[MichaelSzmrtits · Accepted solution]

Hi Dmitry,

on one screen I have seen that you used obviously Opera as browser, can you test this with one of the official supported one?:

https://help.sap.com/doc/74bfd245cde048458458f6df5d5cb567/2011/en-US/Web_Assistant_Integration_Guide...

You can also think of using also this parameter:

readCatalogue=false

This avoids requesting content on Web Assistant startup. The server request is then sent when the Help button (?) is selected. As long as your users don't click on the question mark no authentication is required and it should not end up in the error screen. But of course if they click on the question mark then the Error screen will appear, so I would prefer my initial setup.

But if the initial setup will not work please send your case to our technical support team:

https://launchpad.support.sap.com/#incident/create

Please use component: MOB-UIA-TUT

Best regards, MIChael

[azov · Accepted solution]

Dear Michael,

thanks a lot for help

readCatalogue=false - good idea