Enable Now "There are login problems" issue

[HGrissom]

Is anyone else experiencing an issue accessing Enable Now using SSO?

Today when attempting to access Enable Now using SSO information we get an error " There are login problems" . There have been no changes that we are aware of.

[Anton_Mavrin1]

Hi heather.grissom,

The screenshot is not enough to investigate the error. SAML traces are required, as well as logs on the Identity Provider side and IAS (if it's used).

I would start with asking your Identity Provider Admins whether there've been any changes on their side i.e. certificate renewals or something.

Anton.

[HGrissom]

I'm sorry. I am not a technical person.

Is there some guidance on how to do a SAML trace?

[Anton_Mavrin1]

I would first start with your IdP admins. Especially, if SSO has suddenly stopped working for everyone, not only for the particular user.

BTW, please free to ping me directly: anton.mavrin@sap.com, so I could also look on our side, whether any changes have occurred. (Customer name will be enough)