Enable Microsoft Teams Integration getting disabled in recruiting settings

[RohitLamgaria786]

Hi All,

We are currently facing an error while integrating MS Team with SAP SuccessFactors.

When we try to "Enable Microsoft Teams Integration" in Manage Recruiting Settings after verifying the connection, the system allows us to "Enable Microsoft Teams Integration" and save the setting.

But once we go away from "Manage Recruiting Settings" and come back to the screen the "Enable Microsoft Teams Integration" is getting disabled again automatically.

We have configured the connection properly with all the correct client credentials in Work Tech.

Kindly provide any advise which can help us resolve this.

Warm Regards,

Rohit Lamgaria.

[Linda_Liepa-Liepina]

Hi! We have exactly the same issue! Integration itself is all done, oauth, work tech all configured, however Teams checkbox in Recruiting settings cannot be saved, it switched off after saving. Therefore we cannnot manage to get teams in interview scheduling.

[ZackSF]

What you’re seeing (checkbox can be enabled + saved, but is unchecked again when you reopen Manage Recruiting Settings) is usually not a UI bug but a back-end validation failure of the Microsoft 365 / Teams configuration.

From the technical guide, the Microsoft Teams integration for Interview Scheduling is only considered “fully enabled” when all of these are in place:

• Interview Scheduling is already configured.
• A service account exists in Exchange Online and is used for the integration.
• The Azure app has the required Graph application permissions:
  • OnlineMeetings.Read.All, OnlineMeetings.ReadWrite.All
  • OnlineMeetingArtifact.Read.All
  • Calendars.Read, Calendars.ReadWrite.
• An Application Access Policy is in place to allow Microsoft Graph / Teams for this service account.
• Work Tech / OAuth configuration has been set, and Verify and Connect finishes successfully (this runs background checks before the switch should be used).

If any of these conditions fail in the background, Recruiting will not persist the “Enable Microsoft Teams Integration” flag. The UI lets you tick and save it, but when the page reloads, the system re-evaluates the connection and silently resets the toggle to off.

In practice, I would ask your Microsoft admin to double-check:

• The Azure app has all Teams-related Graph application permissions listed above, with admin consent granted.
• An Application Access Policy exists allowing this app/service account to use those Graph APIs.
• The service account mailbox is licensed, Teams-enabled, and the same account is used consistently in Work Tech / Security Center and Recruiting.
• After corrections, re-run Verify and Connect in Work Tech, and only then re-enable the Teams toggle in Manage Recruiting Settings.

Once all prerequisites from the guide are fulfilled, the flag should stay enabled and not switch back off when you revisit the page.

For further verification, please review the official Microsoft Teams Integration for Interview Scheduling  it lists all required Graph permissions, OAuth configurations, and verification steps that must succeed before the “Enable Microsoft Teams Integration” can remain active.