Enable FaceID for successfactors mobile app

[antayy]

Hi, would love to hear from the community how to activate FaceID for success factors mobile app? 

Mobile password and fingerprint is enabled on the instance.  On Android device, there is option under app settings to enable fingerprint. However, there isnt a similar in iOS. 

Thank you! 

[samantha_Clark]

Hi,

From your comments, I assume Biometrics have been enabled in Enable Mobile Features.

When an iOS user activates the mobile App for the first time, and they have FaceID activated on their device, they will be prompted to use this for the SF Mobile App.

If this change in Features has only just been made and the user is an existing app user, then they need to navigate to Settings on their mobile device; scroll down and search for SuccessFactors; a screen is displayed stating 'Allow SuccessFactors to Access'.  The user should then toggle the FaceID button ON.

Please note that this will only work for individual profiles, once multiple profiles is enabled, and dependent on your password protocols, a password will be required (although this may be saved on the device and activated via FaceID).

I hope this helps