Employee Central workflows - working with Shared Service Centers (SSC)

[former_member61861]

Hi all

We are in the midst of implementing Employee Central amongst other SuccessFactors modules. We have a Shared Service Center supporting all our European affiliates, and the the HR agents here have a central role in almost all of our workflows in EC being the final validator and approver.

They are today working with a ticketing tool (Cherwell) to receive requests for data input in our current SAP from the line of business and use the tool for workload management and reporting on KPIs.

With EC they will not be able to do the same workload management or reporting when working on workflows and actions/events. or will they?

so the question is - does anyone have a similar setup and how have you solved this interface between EC and a shared service center when it comes to workload management and reporting?

we are looking into whether an integration with the ticketing tool is the right solution - but that could be both costly and also take away the knowledge from EC if everything has to be done in the ticketing tool.

So I am looking for any input on how you are working with the setup between EC and a shared service center.

Thank you!

Br

Maja