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Email services in Onboarding 2.0 - problems with language mapping business rule

SDaldini
Explorer
0 Kudos
977

Hello everyone,

Currently we face several challenges with the locale configuration for the email service notification for external users:

1. In Switzerland we have more than on native language (DE / EN / FR / IT), therefore the default locale can only be mapped according to the selection of the default locale by the user. However,we do not find a possible option to select the default locale in the business rule creation. Do you have any best practise to share?

2. In the documentation of "Initiating the onboarding process manually" it says the following: Locale for New Hire - Provide the locale detail for the external new hire. The new hire can see this updated locale after successfully logging into Onboarding. The welcome email and the password reset page (when opened from the welcome email) will appear in the default language that is set in the Default Language field of Company Settings in Provisioning. To view the welcome email and the password reset page as per the locale selected by the new hire during candidate profile creation, create a rule and include it in the corresponding email templates.Initiating the Onboarding Process Manually | SAP Help Portal

Unfortunately, when the new hire opens the system for the first time after the process is initiated manually, the default language (English) is selected even if the selected locale was French for example.

Does anyone have more experience with the language settings for new hires / external users?

Looking forward to hear from your experiences,

Sandra

Accepted Solutions (0)

Answers (2)

Answers (2)

Jayananda_Kotri
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Sandra,

The locale for the New Hires can be set during creation and that locale would be considered when they login to the application.

For notifications, the business rule can be set as well Creating a Business Rule for Selecting Message Locale | SAP Help Portal.

Currently there is a limitation due to which the welcome email, reset password notification will still be in company default locale.

Best regards,

Jayanand

shay_oberziger
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Sandra,

I recommend reviewing the information and posting your inquiry in SF community

Best regards

Shay