Eligibility rule was not working on worksheet launch

[PriyaMitra92]

Hi All,

We have an issue where couple of employees based on eligibility criteria should be available in the worksheet was greyed out on form launch. Later when we updated the worksheets, these employees started showing up correctly. There were no eligibility changes to the employees prior to form launch and also the same hire criteria for other employees were working fine without any issues on form launch. 

Have you face any issues where the eligibility did not apply on one employee but on updating worksheet it started appearing. Also any root cause for the same.

Thank you 

Regards
Priya

[xavierlegarrec]

Hi, 

Please refer to : https://blogs.sap.com/2021/08/03/compensation-issues-troubleshooting-step-by-step/

for step by step troubleshooting of eligibility rules.

All the best

Xavier

[Patil032]

Hi Priya , 

Please check if you ran eligibility rule and update all worksheets job applied same ?