cancel
Showing results for 
Search instead for 
Did you mean: 

elearning pop up window?

lucylpieper
Participant
0 Kudos
268

Recently noticed that our eLearnings are opening in a pop up window. Earlier this year or late last year a change was implemented by SAP that eLearning windows would no longer be pop ups - but rather open in a new browser tab instead. I'm pretty sure it wasn't an 'opt-in' feature, but rather it was just going to happen. Does anyone know what happened or how to change it back so that it does open in a new tab and not as a pop up window? Thanks!

Accepted Solutions (0)

Answers (2)

Answers (2)

mikefritz
Product and Topic Expert
Product and Topic Expert
0 Kudos

If that is not working in the expected way and it was working that way before, this is most probably a changed default-setting on your end, e.g. in the MS Edge defaults regarding the popup-blocker allow-listing. This would have to be checked with your Windows Policy owners, like the client administration team. 

The other reason may be changed playback settings for books on SEN's end. There might be a book page called without address bar and in a certain size etc., so, with certain appearance properties that can't be applied to an existing browser window. If that is forced by the link properties, there will be a new window per definition, since the current window has an address bar and a size etc. and JavaScript can't force an existing window to change it's appearance. 

That’s the two reasons I can think of.

All the best, Mike

ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Lucy,

Sorry, I'm not seeing the same behaviour, my SAP Companion content still opens in a new tab in the same browser.  However, I do know that other customers are seeing the same thing as you.  Raise an SAP support ticket using the Component ID KM-SEN-CMP and see if support can provide any advice about why this is occurring.

Regards
Shane