on 2018 Feb 26 3:37 PM
In 1802 we have the Employee Country and few other Employee attributes available to select as a condition field in the routing rules in C4C. These fields obviously will have to be populated by the Employee replication from Employee Central to C4C system. What is not very clear is the mapping of these fields between the two systems.
Request clarification before answering.
For the ones that you would have to exclusively map, so extend the integration.. follow the instructions published by Abinash in his fantastic series of blogs (number 3 contains step by step instructions) --> https://blogs.sap.com/2016/11/15/employee-central-integration-with-cloud-for-customer-via-hci/
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