EC ALERT email not received, no to do no email

[RahulRohilla1]

Hi All,

I have created a look up table and a rule to trigger alert when any employee from look up table is getting terminated.

EC alert triggered but no email received, could someone please help.

Attached is rule screenshot and provisioning job screenshot

[RahulRohilla1]

I even tried using the condition where external code is not equal to null, nothing helps.

[RahulRohilla1]

Hi Jasper, Appreciate your response.

The rule is not on post save as it alert rule and we have assigned it as save alert rule under employment information.

For save alert rule we do not have rule trace.

the reason why we have used look up table is to check only for specific users like(500 users if anyone among them is terminated)

I feel my lookup is incorrect , lookup just uses external name and code which consists of person id.

I'm not sure what is the issue could you please help

[nlgro02343]

I'm guessing it's already onpostsave on the HRIS element "employmentInfo" and judging the above you've already ran the job in provisioning.

Did you run a rule trace on it? As that may help you identify if any of the conditions are not met for instance. We for instance cannot tell if that lookup is sensible (looks weird from the phrasing if an external code of a department should match a userid, as I doubt that will ever happen).
Other reasons could be that the workflow contains a wrong reference / the user in that workflow is inactive / the user in that workflow has no email.
A final one (had that happen once) that could cause issues is the length of the subject line / message and potential tags in it. I once had the entire thing not triggering due to the subject of my alert being too long for instance.

[RahulRohilla1]

Hi Jasper, Appreciate your response.

The rule is not on post save as it alert rule and we have assigned it as save alert rule under employment information.

For save alert rule we do not have rule trace.

the reason why we have used look up table is to check only for specific users like(500 users if anyone among them is terminated)

I feel my lookup is incorrect , lookup just uses external name and code which consists of person id.

I'm not sure what is the issue could you please help