E-Recruiting and IE8

[David-Broughton]

<p>We are currently on E-Recruiting 6 with Enhancement Pack 3 SP level 5 with Netweaver 2004s (7.0) (support pack stack 20).

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<p>PROBLEM <br>

We did some testing with Internet Explorer 8 and the Candidate Web Dynpro seemed to work fine. However, if the user changed the zoom level to 125% (actually any zoom level not evenly divisible by 100%) then the initial screen displays (at least most of it) and then locks up. This was true for several possible entry points, all of which were Web Dynpro applications:

Candidate - External Registered

Candidate - Internal (Employee)

Candidate - Register as External

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<p>SAP NOTE 1347768 <br>

We looked at SAP Note 1347768 ("Web Dynpro and Microsoft Internet Explorer Version 8.0").

Basically it said that if you are getting the message "Sorry, your browser/program is not supported by Web Dynpro!" then "Microsoft IE 8 browser version will be supported starting with following WebDynpro support package: NetWeaver04s,SP20 / NW7.0,SP20." But we are on SP20 but did not get the message "Sorry, your browser/program is not supported by Web Dynpro!".

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<p>SAP NOTE 1296463 <br>

We also looked at SAP Note 1296463 ("Browser suport in NW 7.0").

This note said it is "the main note for browser support for Release NW 7.0.". The bottom indicated that "SAP aims to support Windows 7 with Internet Explorer 8 and Firefox 3.5 by Q1 2010 at the latest." Well that wasn't extremely helpful since some of our users are on Vista and use IE8. And since it didn't give more specifics like support packs, et cetera.

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<p>COMPATIBILITY MODE <br>

One other thing about Note 1296463 is that it says "Microsoft has confirmed that IE8 in compatibility mode works exactly like

Internet Explorer 7 (IE7). Any error that customers experience in IE8 in compatibility mode should also occur in the same way with IE7. So SAP will deal with this as with any other IE7 problem (standard support for all versions/patch levels that are released for use with IE7). However, if there is an issue with IE8 in compatibility mode that does NOT occur with IE7, SAP reserves the right to refer customers to Microsoft for assistance." Our findings were that this problem did not happen in IE7, but DID happen in IE8 when in compatibility mode!

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<p>JUST GIVE ME A PICTURE <br>

The document that was MOST USEFUL was, by far, a PDF I found that neatly summarizes what I wanted to know ... the document's title is SAP NetWeaver 7.0 Product Availability Matrix (PAM) [http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80800e7d-da0e-2b10-9e8c-b85181ad8fac?QuickLink=index&overridelayout=true]

This document showed (on page 😎 that Web Dynpro (for NW 7.0) is supported for IE8 on Vista as of Support Pack Stack 15 & on Windows 7 as of SPS 20. It also confirmed that our Linux Firefox 3.5 users (and believe me, you get them all when you have external candidates from around the world appying to jobs) are not supported until SPS21 & we are on SPS21. Useful information!

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<p>SAP NOTE 1397363 <br>

Now that we knew we are on a "supported" verison, we felt better about submitting an SAP message asking for help. We then sent SAP a message and they were kind enough to point us to SAP Note: 1397363 ("Web Dynpro application freezes if zoom level changed in IE8"). We applied that note and that fixed our problem.

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Edited by: David Broughton on Dec 21, 2009 8:13 AM

[edumarcelino]

Hi,

Our portal speciallist have found a solution for this problem when was applied this notes:

0001604022 Corrections for unified rendering 701/10 V (ABAP renderer)

0001604205 Corrections for unified rendering 701/10 V (UR mimes)

thanks Jonny!

Regards,

Eduardo Marcelino

[steffen_brauner]

Hi,

do you have a solution for the problem? We have actually a similar problem with locked IE8 when using a zoom factor > 100% (it's a customer WD4A).

Regards,

Steffen Brauner

Edited by: Steffen Brauner on Jul 7, 2011 6:54 AM

I found the notes 1534606+1534610 that solved my prob.

Edited by: Steffen Brauner on Jul 7, 2011 6:55 AM