on 2023 Feb 20 2:10 PM
We are experiencing ongoing problems with Instance refresh tool within SuccessFactors product
since H2 2022 release.
we would like to know if other customers are also impacted by these issue and if they have visibility on
which actions to do in order to request instance refresh :
- for BIZX
- for LMS
we would like to be sure to use the right path for refreshing our preview instances to limit the number of unavailability to the strict minimum.
Request clarification before answering.
pboulicaut I would suggest if the IRT tool is failing (it can be for different reason) to raise a case for a manual refresh: 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
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We are receiving mixed communication from Support following these issue : either use the manual refresh tool OR retry to use automatic refresh tool (IRT)
we would like to check if we are a single user facing these issue or if it's impacting multiple customer at the same time, indicating it's a platform issue on sap side / infrastructure.
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