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Does Instance refresh Tool is working since H2 2022 release ?

pboulicaut
Participant
0 Kudos
305

We are experiencing ongoing problems with Instance refresh tool within SuccessFactors product

since H2 2022 release.

we would like to know if other customers are also impacted by these issue and if they have visibility on

which actions to do in order to request instance refresh :

- for BIZX

- for LMS

we would like to be sure to use the right path for refreshing our preview instances to limit the number of unavailability to the strict minimum.

Accepted Solutions (0)

Answers (1)

Answers (1)

JF
Product and Topic Expert
Product and Topic Expert
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pboulicaut I would suggest if the IRT tool is failing (it can be for different reason) to raise a case for a manual refresh: 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ

*Please consider marking this answer as solution if your question was properly answered

pboulicaut
Participant
0 Kudos

We are receiving mixed communication from Support following these issue : either use the manual refresh tool OR retry to use automatic refresh tool (IRT)

we would like to check if we are a single user facing these issue or if it's impacting multiple customer at the same time, indicating it's a platform issue on sap side / infrastructure.