Different Billable Time Recorded in time approval screen

[Pedro_muller]

Hi experts,

I wonder if someone already had the following case: ByD is showing as "Different Billable Time Recorded" for approval screen and on the time administration screens even though the users did not change the duration or billable hours fields.

The interesting part of this case is that:

a. The start/finish time and billable hours are hitten from the users.

b. Analyzing the record under the time administration > employee > changes, the Duration, Billable hours and Different Billable Duration fields are exactly the same PT8H0M.

c. The only difference that I notice is on the approval screen where the Different Billable Duration has 0 minutes as per the above print screen.

Have you ever face a similar issue where ByD is flagging the "Different Billable Time Recorded" for these records where there was no manual or actual differences on the billable hours?

Thank you,

[leonardo_felini]

Hello Pedro,

After checking this internally, we identified that this issue happens whenever the employee performs any change in the billable hours field during the time recording. Even if the amount of time is the same, the system marks the "different billable hours" based on whether the user changed the field or not.

We have marked this as a product enhancement for future versions. For the time being, the different billable hours should not be checked if the employee does not edit the field during the time recording.

Kind regards,

Leonardo

Support Consultant | SAP Product Support

Community:

SAP Business ByDesign: https://www.sap.com/community/topics/business-bydesign.html

SAP Cloud for Customer: https://www.sap.com/community/topics/cloud-for-customer.html

[leonardo_felini]

Hello Pedro,

This incident is being handled via Support Incident.

Once we have a conclusion on this scenario, I will update this thread with the solution for documentation as well.

Kind regards,

Leonardo

Support Consultant | SAP Product Support

Community:

SAP Business ByDesign: https://www.sap.com/community/topics/business-bydesign.html

SAP Cloud for Customer: https://www.sap.com/community/topics/cloud-for-customer.html