Desktop assistant - error when opening mp4 videos

[sarrazis1]

I have mp4 videos available in desktop assistant. When opening these from desktop assistant, it takes a long time to connect and open up the media player and eventually fails. I noticed it is trying to connect through internet explorer instead of edge. When connecting to the mp4 through a generated library, it connects and plays quick. Any idea on how I can fix the desktop assistant issue?

Thank you.

Steve

[DirkManuel]

Check your Desktop Assistant: Playback Settings > Advanced > Additional Mime Types. Maybe you can put something in there to make it use Edge? How is the .MP4 included in the DA? Just as a Media Object that you have captured the DA context for? Could you include it on a Book Page with the same context and launch it that way?

[sarrazis1]

Thank you. I'm looking where those settings are at now. I included the .MP4 as a media object just as a media object, and captured the screen to link it to, which seems to be working properly. Can you provide more details on finding the playback settings?

Thank you.

[KristinaKunad]

Hi Steve,

you can find the playback settings when going to Tools > Settings > Playback Settings. Make sure to start editing the resources first or you will not be able to change the settings. To view the resources, go to View > Workarea Details > Show Resources

BR Kristina