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Demos getting stuck

LA0
Participant
0 Kudos

Hi Community!

When playing back published demos in a browser, they always tend to get stuck, and the loading of the screenshots is often very slow. Is there a particular reason for that? We are often getting complains from learners about that, and we are not really about sure how to address these concerns.

Thanks a lot for the advise!

Accepted Solutions (1)

Accepted Solutions (1)

ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Lynn,

From where you are located, access would be good if your Enable Now instance was located in one of the European data centers but not good if your implementation was in Australia, Japan or China. This is typically an issue with network latency due to poor networks (internet) and long distances. You could talk to your network team to see if there is anything they can do to improve this situation, e.g. prioritizing this traffic, or consider the use of Akamai to mirror the content in multiple locations around the world.

Regards
Shane

Answers (2)

Answers (2)

DirkManuel
Active Contributor
0 Kudos

Also clear your browser cache. If you're using Chrome (and likely Edge as well) once the cache gets to 319Mb things start to really slow down. I have to clear mine at least once a week.

ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Lynn,

Your issues are likely related to network speed but there could be other factors causing problems. Are the users reporting issues in the same general location as your Enable Now data center? For example, if your organization is based out of Europe but the users reporting issues are located in Asia, it's possible that there will be issues with network latency.

Try running the Enable Now speed test from Info Center to get some idea of whether this is a factor. Open Info Center and then open the Cloud Edition > Cloud Data Center Speed Test link. Run the test and see if the speed for your Enable Now data center is slow. If it is, you should talk to your IT team to see if there is something that they can do to prioritize the Enable Now network traffic, to speed things up. The only other option that I'm aware of to resolve slow speeds is to consider using Akamai to accelerate the content.

Regards
Shane

LA0
Participant
0 Kudos
Hi Shane,

Thank you for your reply.
We ran the speed test in the location of our data center and we got the below results. These refer to a slow network right ?

Thanks again!