Data purge from SF Mobile app

[kmial]

Hello community.

The Mobile app documentation states that 

Data on the SAP SuccessFactors Mobile application and the Mobile server will be deleted when a user is deactivated. 

Does this apply also to device being removed for an active user from the registered devices list? Also - does it apply when a permission for mobile device usage is removed from the active user?

Thank you.

[samantha_Clark]

Hi there,

Hi there - the user will receive a message that the device will be deactivated but the App itself will remain on the User's device. In terms of Manage Mobile users - NO the user will not be removed. Your list of users located under Manage Mobile Users will include those who have expired licenses. In order to exclude these ex employees from any reporting, we extract the data and use xlookup to link to a data extract of active employees. In this way we achieve the correct counts.

I hope this helps,

Sam

[samantha_Clark]

Just to add this has been raised with SAP along with the request to include further details (including employee status) in Manage Mobile Users.

Thanks

[SandraCalzada]

Hi @samantha_Clark , do you have an influencer request to vote for what you described? Thanks!

[samantha_Clark]

Hi @SandraCalzada - Apologies I have been on leave.

The influence request is as follows :

Manage Mobile Users Data Extract Enhancements

Request ID: 289549, Category: Reporting & Analytics

I hope this helps!

Thanks

Sam