creation of connected workarea failed

[sanncaputo]

Hello, I connected my client's Enable Now Cloud Manager to the SAP standard work area. I received the message that the connection to the remote work area is not ready which I understand from other questions on this site, is normal. My connection has timed out and now says "Creation of connected workarea failed". It also says to contact the administrator. Is this an issue that my client's BASIS team needs to resolve or is this something I'm doing when connecting? I did check the server settings and both checkboxes are selected.

[MichaelSzmrtits · Accepted solution]

Hi Sally,

in addition to that what Shane mentioned you could also try to temporarily increase the default values of these Manager Server Settings:

Valid time of a session

Adjust the time a user session is valid (without user interaction). If a session is timed out the user has to login again, either manually or, if in a Single Sign-On scenario, by browser refresh or automatic application reconnect. Default value is 3600 seconds (60 minutes).

A high amount of open sessions can have negative side-effects on server performance and security. In a scenario with a large amount of concurrent users or in a public access scenario it can be useful to decrease the time, e.g. to 1200 (20 minutes).

Timeout of server request

Specifies the time after which a long taking request to the server (from a client application or the browser interface) becomes timed out. Default value is 600 seconds (10 minutes).

In case you want to request a large amount of data, e.g. large user reports, it can be helpful to temporarily increase the value. Additionally long taking requests can be caused by requests from far remote places with high latency connections. Those requests can have a negative impact on server performance and thus need to be timed out at one point. If this is your scenario, it is recommended to increase the timeout value slightly in various steps analyzing the overall server performance in parallel.

If you are still not successful it could be helpful to open up an incident and work with our technical support team on this. I would use the component KM-WPB-MGR.

I hope that helps.

Best regards, Michael

[ShaneLipke]

Hi Sally,

It's more likely that there is an issue with the settings of the Connected WA or an issue with the client network blocking the connection. Which standard content are you trying to access? Which URL did you use to connect?

Regards
Shane

[sanncaputo]

Thank you Shane and Michael. I am trying both your suggestions. I have upped the timeout time and entered a help desk ticket with my client to see if it is a firewall issue on their side.

[sanncaputo]

Thanks Shane. I figured it was something like this. I used the S/4 link provided in the manual with the "customer" login.