on 2022 Feb 09 8:24 PM
Dear Experts,
We have following topic and don't know what is the problem.
Survey remains as OVERDUE in the system for some people and doesn't disappear. For another course after 14 days another Survey disappear. We want to define it for all if the learner don't react that the survey disappear.
But we can not find the diffrence between Survey 1 and Survey 2. Both seems to be the same.
Could somebody give us a tip what we should do?
Request clarification before answering.
do you have the Purge Optional overdue course feedback surveys active?
this deletes the surveys that are optional and untouched by the user.
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The surveys do not drop automatically from the user's learning plan. The user, if not required for completion, can remove them from their own learning plan and an admin can remove from the user's record. It is a whole other situation if the survey is required for completion.
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An audit report on surveys would be nice, especially in this kind of situation when troubleshooting. I know I have over 50 test accounts with surveys that are more than 60 days old and the surveys still sit there. Most with 3 day requirements.
Hope you find your answer.
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