Corporate Credit Card Transactions Not Showing in SAP Concur Expense

[Sreyasi_Banerjee]

Why Are My Corporate Credit Card Transactions Not Showing in SAP Concur Expense?

"I've submitted my reports, but I don’t see my latest corporate card transactions in SAP Concur. What’s going on?"

This is one of the most common questions I’ve come across from employees and finance professionals alike. If you’re scratching your head wondering why your corporate credit card transactions aren’t showing up in Concur, you’re not alone.

Let’s dive into the possible reasons, troubleshooting tips, and how to resolve this frustrating issue efficiently.

Common Reasons Why Corporate Card Transactions Don’t Appear

• Bank Feed Delays
  Corporate card transactions are imported into Concur through data feeds from your card provider. Depending on the provider, there could be a delay of 2 – 4 days.
  
  Fix: Check if the transaction is visible in your online banking portal first.

• Corporate Credit Card Not Assigned to the User in Concur
  Each corporate credit card should be mapped to the card owner’s Concur profile. Else, the transactions will not appear into their respective Concur accounts.
  
  Fix: Admins can verify this in Admin → Company → Tools → Company Card.

• Outdated or Expired Cards
  Old corporate card might have been cancelled/closed, and employee might have been issued a new corporate card.
  
  Fix: Assign the new card to the employee.

• Import Errors or File Corruption
  Due to some error in the import file sometimes the card will not get assigned to the user.
  
  Fix: Check import logs in Concur or consult integrator.

What Users Should Check

1. Wait at least 72 hours from the purchase date.
2. Check the bank portal.
3. Check for older transactions.
4. If still missing, contact your SAP Concur administrator.

• Provide Employee ID and last 4 digits of the card.
• Ask them to check card assignment, feed activity, and errors.

What Admins Should Check

1. Company Card Assignments - Is the card mapped to the user correctly?
2. Card Program Settings - Is the feed active and mapped correctly?
3. Card Feed Logs - Any recent file import errors?
4. User Profile - Card assigned under correct ID?
   
   

Wrapping Up

Missing credit card transactions in SAP Concur can be annoying, especially with reporting deadlines. The fix is usually straightforward. The key is knowing where to look and acting quickly.