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Companion Guided Tour not advancing

David748
Participant
0 Kudos
251

Hi, I have an issue with Guided Tour not advancing to the next step when an action has been completed, i.e. Click a button. Instead the tour step remains and you have to click Next on the tour step to advance.

I have checked the automation criteria is correct.

Can you please help?

Thanks David

Accepted Solutions (0)

Answers (2)

Answers (2)

FAAQ
Newcomer
0 Kudos

Hello,

I'm actually facing this issue in SAP Enable Now.

What can be the solution ? Changing screen resolution doesn't seem to work

Kind regards,

Faissal

DirkManuel
Active Contributor
0 Kudos

My guess is it is down to the nesting of elements on the screen - that can get tricky, especially with very tight nesting - and that could explain why the hover over works.

Consider if you have a rectangle (A) of 20x20px, and this is nested inside another rectangle (B) of 22x22 - so there is effectively 1px of (B) around (A). If your Hotspot selection actually captured (B), if you click on this area of the screen, the chances are you'll hit (A), which isn't the one with the Hotspot assigned to it. But as you move your cursor into that area, you will pass over the 1px of (B) around the edge of (A), which will trigger the Hotspot, even though the cursor is only very briefly over (B) and quickly moves on to (A).

Press i on the keyboard during hotspot assignment and watch to see if the identified element changes as you move the cursor over/around the field. If it does, try massively increasing the zoom level to see if you can pick out the required object correctly.