Commission Questions, including SPM and Commission

[Cynthia_Chang]

Dear Ms/Sir,

Encounter many situation, wonder if anyone could answer, which will be highly appreciated.

(All the name are modified, not real name)

1. Participants can not accept plan

2. Managers can not batch approve plan

3. Can not get correct incentive even though the measurement, quotas, rates are correct

(Measurement Result)

(No Error During Pipeline Run)

1st Incentive Rule Setting and associated Rate table and Fixed Value

2nd incentive rule setting and the target compensation is 15k.

4.Can not view incentive result even though there is a incentive resul

5. Can not view the research view from transaction to payment, the record will disappear in some stage

6. The audit logs of role permission changes do not keep historical records, every records are same as the last record

[dharmatejagad]

3. Can not get correct incentive even though the measurement, quotas, rates are correct
Please provide below details
What is the Quota value?
Can you also provide the Expected value and the incentive value that the system is calculating?
If the incentive rule has not fired you should check if the rule is assigned to the correct plan.

6. The audit logs of role permission changes do not keep historical records, every records are same as the last record

You can see the historical records by selecting the record and then checking the User Summary at the bottom of the page. You will be able to see the change in role and updated time.