on 2023 Aug 16 12:27 AM
Hi Colleen,
there is a separate label for "optional" please see my screenshot. I have found a KBA you can review with more information how to update the labels - 2401830 - How do you change the "Approval Reason (optional)" and "Denial Reason (optional)" labels i...
I hope that helps
Sebastian
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Thanks! I was able to find the optional label in our system from your guidance.
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