CC users not receiving the correct email

[angelosuano]

Hello Team,

Good day!

I just want to ask why am I receiving the wrong email template as CC?

Instead of the e-wallet number cc email confirmation, I am getting the EC_Submit_Request which is for the approver?

Is there something wrong with my configuration?

Thank you for all the help.

Best Regards,

Gelo

[ashleyqu]

Hi Gelo,
Are the document generation templates used in Approver and CC steps in same document generation group?

Does the subject user's default locale match the language set in document generation template?

Best regards, Ashley 

[henriettebeek]

Hi Gelo, 

Did you check 'Manage Workflow Email Configuration'? There you can decide which role in the workflow receives a standard or custom notification. 

Best regards, 

Henriette Beek