If you are in an organization with a defined set of capabilities, are those capabilities uniform across all areas of your business (retail, corporate office, supply chain, etc.)? Or do you have variation and if so, have you defined how great those variations can be? Coming from an organization with brick & mortar stores and an online presence, I am unsure how even the retail arm of our organization would share capabilities. Does anyone have any experience creating capabilities/competencies for a diverse organization like this? If so, please reply. I would love to learn from you!
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