Cant launch Enable Now Producer from Manager: get error 503

[former_member998729]

Hi, When I try to launch Producer from Manager (on 2 different clients) I get an long error message starting with:

Server error 503 - Service Unavailable.

What could be causing this and how can I fix it?

[former_member998729]

Thanks all. Yes I have the App launcher and have been working on this clients Producer for several months without any issue until today.

It may be the connection I have as I am in a different office location, so going to try a different Internet connection.

[lauraschumm]

Hi David,

I figure meanwhile you got a solution for your problem. Would you share it?

We are experiencing the same issue at the moment.

Thanks!

Laura

[jbernal2022]

Make sure you download the App Launcher you should see this from the Help dropdown menu. You will need this first before producer will open.

Hope that helps

Jesse

[MichaelSzmrtits]

Hi David,

really hard to say what causes this issue for you if its work fine for your colleagues.

Kristina had answered yesterday a question where a customer/user had sync issues, not the same error but maybe its worth to check the settings as well: https://answers.sap.com/questions/13469607/connection-error-by-open-producer.html

But good that you have open up an incident - I hope that our support can identify the problem.

Best regards, Michael

[former_member998729]

Hi Michael,

This is cloud based Enable Now and my colleague just tested without any issue. I can use Manager and Web Assistant, including editing and creating, just cant get into Producer. I have raised a ticket but just thought I would check in here as well.

Thanks

David

[MichaelSzmrtits]

Hi David,

could it be that you talk about an OnPrem SEN setup?

Maybe a Backup of the database is running in the background and blocks temporarily the access.

Should this issue persist please open up an Incident. https://launchpad.support.sap.com/#incident/create

Component=KM-WPB-MGR

Our technical support team has more options to help and investigate your case.

Best rgerads, Mciahel