on 2024 Mar 21 1:59 PM
Hi My colleague can't access Enable Now Manager after getting a new machine. We have tried using SSO and also the /formlogin (manual entry) each time it just comes back with a 'can't open page'. We have deleted cache, temp files, tried different browsers. Any other ideas. Thanks!
Request clarification before answering.
Hi David,
You colleague will not be able to log in manually - using /formlogin - unless they have a separate manual user account. You can create one of these in the Administration > Users screen in Manager.
I suspect that there is an issue with SSO, e.g. the browser settings on the new PC are not correct. There can be many reasons that SSO has issues so it will be easiest to get your company IT team to monitor what is happening when your colleague tries to log into Enable Now, using SSO, and see what is blocking their access.
Regards
Shane
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