Candidate does not receive E-Mail from Successfactors

[former_member1129029]

Dear SAP/Successfactors Experts,

I have just gotten off the phone with your customer support, which directed me to post my issue on this board:

1. User registered and applied to positions through Successfactors with multiple companies with protonmail.com e-mail address
2. In 2 instances I have not received e-mails sent through the system
3. Verified that e-mails were sent with the sender in both casesVerified that e-mails are not in spam/junk folder.

ISSUE IS REPRODUCIBLE: Used "Forgot password" function on a different company registration using Successfactors where I am registred with the same e-mail – no e-mail recieved.

I don't know if this issue pertains to my specific e-mail (maybe some block-list for some reason?), or protonmail in general, please check, as this might well be a rare event, but does have a immense impact on the livelihood of the candidates – not receiving an invite to a job interview is critical.

Thanks!

K.

[former_member213253]

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[IrynaLev]

Did you resolve this issue? I have the same.

[Abdul_Waheed]

Dear k_t

Can you enable the below options and try

Admin Center > E-Mail Notification Templates

• Document Creation Notification
• Document Routing Notification
• Document Completed Notification
• External To Internal Candidate Profile Conversion Success Notification
• Internal To External Candidate Profile Conversion Success Notification