Calibration vs 9-box Matrix Grid

[GabbyB]

Hi Community,
We are looking for a customer-facing Calibration and 9-box matrix document that describes the general process of calibration vs 9-box matrix grid without getting overly technical. Be great to have examples. 

Thank you

[Michael_Losty]

Hi @GabbyB ,

Here some documentation on the Matrix Grid Report (9-Box) which may help with configuration. 

Admin Guide: Matrix Grid Reports

Wiki: Matrix Grid Reports - Overview and Getting Started
Wiki: Matrix Grid Reports - Admin Center Configurations
Wiki: Matrix Grid Reports - Understanding the source of ratings
Wiki: Matrix Grid Reports - Normalized Ratings, Custom Weights and Average Rating

I hope this helps on your journey with the Matrix Grid Report!

Thanks,

Michael