C4C Workflow rules SLA violation

[Elizabeta]

Dear experts,

I hope that you are doing well.

I configured in C4C a workflow rule which is scheduled to send out notification to the HR+Manager when the Due Date of the ticket is almost completed and the ticket is still in progress/open/pending. The rule: 

Scheduling

4

Hour(s)

Before

Completion Due

Execute this Rule if

Conditions are met

	Country	Equal to	IND
	Group 1	AND	Priority	Equal to	Normal
	Group 1	AND	Send Automated E-Mails	Equal to	Yes
	Group 1	AND	Status	Not equal to	Completed

The idea is that these notifications should be sent only if the ticket is not completed or closed. The issue is that the notifications are sent even if the ticket is completed or closed.

Do you have any recommendations on how this?

Thank you,

Eli