Book Page Images missing after viewing Demo in Enable Now

[laurenfisher404]

Hello - Has anyone ever viewed a demo in an Enable Now Course and once you hit close and move forward in the course, the images on the screen is gone? I notice that our images (Template images) are no longer showing after playing a demo.

I also found out it's not just my courses, a colleague of mine says his course are also the same so wondering if this is a SAP issue or a fix we can implement. Please see the pictures.

[BartRhoten]

I've never seen that behavior. As long as all your Resources and your Course content are Published, and you're playing it from the SEN Manager, it should not do this. Previewing from Producer is not always WYSIWYG so the true test is to play it from Manager. This way you'll discover when things are not Published or linked correctly.

[laurenfisher404]

Hi Bart - Yeah I never saw this until Monday when my developers let me know this is now happening. All of our resources are published.

[laurenfisher404]

Thanks Bart! I did that and it's giving me a 404 error.

[laurenfisher404]

Hi Robert - They're saved in the workarea.

[BartRhoten]

At my customer, we have seen weirdness caused by cybersecurity updates that the network security team applied. I wonder if your scenario could be similar. When you open your F12 Developer Tools in the browser, and you play the course, what errors display when the images disappear? That might be helpful. I am not an F12 Developer genius but any error messages that display when the images disappear could help you triage the problem.

[laurenfisher404]

Hi Dirk - Yes they are assets of the book page. I did what you suggested and it's still not showing the images anymore. Odd cause this only happens when we click on a link (demo) in the course and when we go back, the images are no longer there, just the broken image pic. Now, if I were to refresh the link, the images reappear but I need a fix to keep the pages as is like before.

[robert_way]

Hi,

A follow up question on your issue: Are the images Saved in the Workarea in Enable Now?

Or are they stored in a different location (other than Enable Now)?

- Robert

[DirkManuel]

My initial thought is that it's down to your browser cache. Once that gets to 319mb things stop being rendered correctly. Clear that and Ctrl+Refresh.

I'm assuming these images are either assets of the Book Page they appear on (if they are the only place used) or are Media Objects in the Workarea (in which case Publish them first - shouldn't matter if you are displaying a Draft, but...).

[I initially said this was my "g-u-t feeling" but apparently that word isn't allowed. Odd.]

[CarmenHarder]

Was this ever resolved? I'm having the same issue. I cleared my cache and all the template content is showing up in producer but when I publish, all but the image are present. My template is published, the book page is published, the image file is in the work area and the image file is also published. .

[CarmenHarder]

Gah. Maybe I didn't wait long enough for things to process. The image is there now that I asked about it but I've been fiddling around with this for days! Thanks for scaring EN into submission if nothing else!