Book Page Display Issue

[nkuaryans]

One specific learner is not able to open the book page and gets

the error given in the attachment. What could be the possible reason for it? Everyone else in the organization is able to see the same book page.

[DirkManuel · Accepted solution]

It looks like they are trying to display unpublished content and don't have Authoring permissions (which lets you see unpublished content). Check this user's roles/permissions versus everyone else's.

[KristinaKunad]

Hi Neeraj,

I agree with Dirk, this error comes up when learners try to open unpublished content.

Please check that you have published all the objects used by this content, all images, templates, etc. Also publish all the resources, just in case. Publishing should take care of it.

You could also check the link and make sure the learner gets the link to the published content. The link in the screenshot doesn't contain the /pub/ or the /~tag/published, so it leads to the unpublished version of the content.

Dirk already mentioned to check the user permissions.

Hope this helps - if yes, please mark the question as answered.

Take care,

Kristina

[nkuaryans]

None of the content is unpublished and all other learners can view the book page except one specific. We have tried all possible way but did not get the resolution.

[KristinaKunad]

Hi Neeraj,

ok, we'll reach out to you directly and set up a call if possible.

Take Care,
Kristina