Birthday/Anniversary notifications with an image through Intelligent Services

[saumyanayak10]

Hi All,

I have gone through the threads on the community portal where it has been discussed that it is currently not possible to send out birthday and anniversary notifications with an image or do any customisation to the look and feel of the email, using the usual EC Alerts and Notifications way.

I'm posting this question to ask if anyone has tried using Intelligent Services to achieve this. If so, were you successful? If you were, please could you share the steps taken? It would be greatly helpful for me. I am looking for a way to automatically send out a fancy email on birthday and anniversary to employees from managers.

Appreciate your help.

Thanks,

Saumya

[DMeek723]

You may try using the Document Generation tool. We have used it to create custom email notifications to send to groups across the company to notify them of Hires/Terminations. The notifications generate as part of the workflow process, but you can set them using the "cc" to push it out. There is the ability to customize the notifications and you can upload images. We also use it in Rewards and Recognition. There is a lot of documentation on the EC site for Document Generation. I'm not sure if you can use Business Rules to trigger the emails though....have not tried that. If you move forward and try this route, I'd be interested to here how it worked for you.

[sachinkumar7]

Hi saumyan

Birthday and Anniversary alerts go by Alert Message (supported by HTML Tag). so possible you can try converting your message into HTML format and try to create a fancy email.

e.g I have used the below html tag to present the image in the email

<img alt="Qries" src="https://www.shutterstock.com/image-vector/birthday-balloons-vector-background-design-260nw-2003677130.jpg" width=150" height="70">

let me know in case you need any help.

Thanks

Sachin

[saumyanayak10]

Thank you for your response, Sachin.

I thought EC alerts do not support images? See this KBA: 2663385 - Can we use Rich Text/HTML/Text Color in alert messages ? (sap.com) that says that you cannot use HTML to add images to Alert Messages. Images are not supported in Alert Messages.

Can you please share in detail, what you have done to get this image in your notification? If you could share some screenshots of your business rule, notification, the section where you have inserted this link etc. that would be helpful. If it has worked for you, I would like to try and replicate it.

[sachinkumar7]

Hi Saumya

Please add the below link into your alert message

<img src="https://www.shutterstock.com/image-vector/birthday-balloons-vector-background-design-260nw-2003677130.jpg" width=150" height="70"" >

where src - you can replaced with you image.

Please let me know in case you need any support.

Thanks

[sachinkumar7]

This is the code needed to be added.

[Ramprasad_N]

Hi Sachin,
I have used below content in the alert message that is pointing to a sharepoint. Image access is granted to all from sharepoint. Yet image does not load in the birthday mail received. Can you please suggest

<img src="https://finolexind-my.sharepoint.com/:i:/r/personal/5512_finolexind_com/Documents/Birthday%20Mailers..." width=700" height="750"" >

Thanks,
Ram