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Automatic Transfer to New Manager P&G Forms

Konstantina
Explorer
0 Kudos
186

Hello All,

We want the Performance Forms to transfer automatically to the new manager on the current step of the Route Map.

All the Automatic Manager Transfer options are enabled in Forms Settings

In Automatic Manager Transfer the below options are enabled:

1) Automatic En Route Document Transfer To New Manager

2) Automatic Inbox Document Transfer To New Manager

3) Automatic insertion of new manager as next document recipient if not already

However, the current step remains on the "old" manager and only the future steps are updated.

Below the error in the Check Tool:

"No document transfer job requests are blocked due to an RBP refresh failure. (PMFormDTCECheck)"

Please note that when tested on January the functionality worked smoothly.

Does anyone have any ideas what is blocking the transfer in the current step?

Thanks,

Konstantina

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