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Auto Provisioning in SEN

laurenfisher404
Participant
0 Kudos

Hello,

We have a user who cannot access SEN Trainings. How would I check if auto provisioning is working or not working? I had to manually add them but the client wants to know why it's not working.

Accepted Solutions (1)

Accepted Solutions (1)

laurenfisher404
Participant
0 Kudos

Hi Dirk! Thanks. I see the Role for Automatic Users is missing some config. I just added it.

Answers (1)

Answers (1)

DirkManuel
Active Contributor
0 Kudos

What do you mean by 'auto-provisioning'? You mean creating a Userid in SEN automatically on first SSO login? If so then you should see them pop up in (by default) Imported Users. But check the following Server Settings:

  • Enable Single Sign-On: Selected
  • Create User on SAML Login: Selected
  • Organizational Unit for Automatic User Creation (DN): By default is OU=Imported Users,OU=root. It is a free-text field and must be EXACTLY what the OU is.
  • Role for Automatic User Creation (DN): By default is G=Learners,OU=System,OU=root. Again, is free text but must be valid/exact.

If that is all set, and you know SSO is definitely working (existing users? They can still access via SSO?) then it may be worth opening an incident.