Auto Provisioning in SEN

[laurenfisher404]

Hello,

We have a user who cannot access SEN Trainings. How would I check if auto provisioning is working or not working? I had to manually add them but the client wants to know why it's not working.

[laurenfisher404 · Accepted solution]

Hi Dirk! Thanks. I see the Role for Automatic Users is missing some config. I just added it.

[DirkManuel]

What do you mean by 'auto-provisioning'? You mean creating a Userid in SEN automatically on first SSO login? If so then you should see them pop up in (by default) Imported Users. But check the following Server Settings:

• Enable Single Sign-On: Selected
• Create User on SAML Login: Selected
• Organizational Unit for Automatic User Creation (DN): By default is OU=Imported Users,OU=root. It is a free-text field and must be EXACTLY what the OU is.
• Role for Automatic User Creation (DN): By default is G=Learners,OU=System,OU=root. Again, is free text but must be valid/exact.

If that is all set, and you know SSO is definitely working (existing users? They can still access via SSO?) then it may be worth opening an incident.