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Authors failing to create documentation in producer

mira1102
Explorer
0 Kudos
68

Hi Community,

since some days our authors can not create documentation any longer, now myself included. We try normally to create a Word/PDF etc from a simulation.

We get this error message saying: "The opened object was disconnected from the client" and after this the producer crashes and restarts.

What could be here the issue?

mira1102_0-1737122710646.png

Thanks and enjoy the weekend! 🙂

Mira 

Accepted Solutions (0)

Answers (1)

Answers (1)

ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Mira,

There are multiple reasons that Enable Now stops generating documentation, e.g. companies upgrade their Microsoft Office suite to an unsupported version of Office 365.  There are a few options to progress this issue:

1. Try opening and clearing the Javascript Console in Producer - select View > Javascript Console - and then generate the documentation again.  Check the Console for an error, this may help you to identify the problem
2. Use this KBA to troubleshoot your issue.  You will need to download and run an executable file, so you might have to get your IT team involved, but that executable may identify the issue with your systems
3. Raise an SAP support ticket using the Component ID KM-SEN-PRO and get support involved

Regards
Shane