on 2025 Feb 18 8:09 PM
AP is not picking up some set of users who are eligible for Assignment profile rules (Country and is line manager IS yes). The affected users are same domain and group as per the AP criteria and have been lone managers for long time and have 'yes' in line managers on EC and LMS profile .
What could be the reason for this issue ? Please help
Request clarification before answering.
@yadlapallisya, additionally to what @samwest has mentioned, try to confirm if the assignment profile (AP) has been saved and updated (KBA 2392503), check if the users are part of the "Download Preview Users" report, and if the given entity wasn't removed by a Learning Administrator after being assigned by the AP by running the User Learning Plan Audit Report. Also check the KBAs 2165259 and 2565255.
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